Terms of service

Prices and payment

Prices are displayed in the currency applicable to your selected market. The currency and total payable are shown at checkout before you place your order.

Prices include applicable VAT charged by us. Shipping charges are shown separately before you complete your purchase. Additional import charges may apply as described below and in our Shipping Policy.

Available payment methods depend on your market and are displayed at checkout.

Card payments are charged when your order is dispatched. If you choose an invoice or instalment payment service, the payment provider’s terms also apply.

Changes to our prices do not affect orders already agreed with you. If we identify an error affecting your order, we will contact you to explain the issue and agree on the next steps.

Shipping and delivery

Our Shipping Policy lists our shipping destinations, explains shipping costs and provides estimated delivery times.

Available delivery methods and the shipping charge for your order are shown at checkout. Any special delivery conditions for a product will be stated before purchase.

For deliveries to the United Kingdom, you are responsible for import clearance and any applicable import VAT, customs duties and carrier clearance fees that have not been collected at checkout.

If delivery is delayed or your parcel appears to be lost, please contact us using the email address listed above.

For delivery arranged by us, we remain responsible for the goods until you, or a person you have designated other than the carrier, take physical possession of them. Delivery to a parcel shop does not by itself transfer this responsibility to you.

Your right to withdraw

You may withdraw from your purchase within 14 days without giving a reason.

The period ends 14 days after you, or a person you have designated other than the carrier, receive the goods. If items from one order arrive separately, the period runs from receipt of the last item.

To arrange a return, please register it in our return portal before the deadline.

You may also notify us through another clear statement, for example by emailing the address listed above. You can use the withdrawal form at the end of these terms, but you do not have to.

Simply refusing delivery or failing to collect a parcel does not constitute notice of withdrawal.

Returns and exchanges

Send the goods back without undue delay and no later than 14 days after notifying us that you wish to withdraw.

Please follow the instructions provided through our return portal, pack the goods securely and retain proof of postage.

Our return warehouse is:

Sommer Studios / Ackro
Smedeland 9, 11
2600 Glostrup
Denmark

We do not accept parcels sent cash on delivery.

You are responsible for the direct cost of return shipping when withdrawing from a purchase. Details of our return service and its charges are available in our Exchanges & Returns policy.

We offer free exchanges in all countries we ship to, subject to availability. Please use the return portal to arrange an exchange. The practical steps are explained in our Exchanges & Returns policy.

Condition of returned goods

You may inspect and try on an item as you would in a physical shop.

You are responsible for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning. If this applies, we may deduct the actual reduction in value from your refund.

Refunds

If you withdraw from your entire order, we refund the purchase price and the cost of our least expensive standard delivery option. Any additional amount paid for a more expensive delivery option is not refunded.

We also accept returns of individual items from an order. If you keep part of your order, the original delivery charge is not refunded.

We issue refunds without undue delay and within 14 days of receiving your notice of withdrawal. We may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever happens first.

Refunds are made using the original payment method unless you expressly agree otherwise. We do not charge a fee for issuing the refund.

Any applicable return shipping charge and any reduction in value for which you are responsible may be deducted. Your payment provider may need additional time to display the refund in your account.

Faulty or incorrect goods

Your statutory rights apply if an item is faulty, incorrect or does not match its description.

Under Danish law, you have a two-year right to complain about defects, running from delivery. Notify us within a reasonable time after discovering the problem. A complaint made within two months of discovering it is always considered timely.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund. Normal wear and damage caused by misuse are not defects for which we are responsible.

Please email us with your order number and a description of the issue. Photos can help us assess the problem.

For a valid claim, we cover the necessary return shipping costs. Please contact us so we can arrange the return.

These terms do not limit any additional mandatory consumer rights that apply in your country.

Privacy

Our Privacy Policy explains how we collect and process personal information and how you can exercise your privacy rights.

Complaints

If you have a complaint about your purchase, please email us so we can try to resolve it.

If we cannot reach an agreement, you may be able to submit your complaint to:

Mæglingsteamet for Forbrugerklager
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark

Information about eligibility, fees and submitting a complaint is available through Nævnenes Hus.

If mediation does not resolve the matter, you may be able to take the complaint to Forbrugerklagenævnet, subject to its rules.

Withdrawal form

The easiest way to arrange a return is through our return portal.

Alternatively, you can use the form below to tell us that you wish to withdraw from your purchase. Using this form is optional.

This form is a notice of withdrawal, not a return shipping label. Do not send goods to the company address below. Follow the return instructions above.

To: Sommerstudios ApS, Egeskovsvej 22, 40, 3490 Kvistgaard, Denmark
Email: info@sommerstudios.de

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if submitted on paper:

Delete whichever wording does not apply.

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